590 MADISON AVENUE 57th Street, New York, NY 10022
FAQ'S
Having Trouble Accessing our Virtual Tour?
A couple of issues could be happening. See below for what might pertain best to you. Still, having issues? Please reach out to our team and we’re happy to help or provide you with a video instead.
Connection Issues
Make sure you’re on high-speed wifi—5G is best! NOVAVERSE is more than a website but powerful software that allows you to explore in real time. To load properly, it needs a high-speed connection.
Firewall Issue
Check if you have a firewall with geo-blocking. If so, please remove Germany from the restricted access list. This should now allow you to access NOVAVERSE which is hosted in Germany.
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